Frequently Asked Questions
iTools devoted itself to provide the best software to help customer manage and backup the content of iOS devices. Here are some frequent asked questions about license code, please check the following answers and suggestions.
• Q2 What is our license code policy?
• Q3 What to do when fail to register iTools
• Q4 Can I use my previous Windows license code to Mac version?
Q1 How long is the valid service time of the license code?
The valid service time for iTools premium/platinum license(premium/platinum license is for all the basic features of iTools except advanced gpx and multiple devices) is for lifetime.
but for subscription licenses (if you are already a premium/platinum users, and you want to use advanced gpx and multiple devices features of iTools virtual location, then you can buy subscription license.), the valid time will be a month or a year according to your subscription.
Q2 What is our license code policy?
One license only support one computer or one mac. Prices varies according to how much license you buy, we have premium license, platinum license, and bundled package, you can choose the numbers of licenses you need of each kind. Please refer to our official website to buy.
Q3 What to do when fail to register iTools
Some customer may encounter Register Failed error message while registering software. Considering the rare situation, please give below suggestions a try:
- Please copy and paste this code directly instead of entering it manually.
- Please make sure the Internet connection is fine while registering.
If problem persists, please kindly send a screenshot about this issue to Support Team for better analysis.
Q4 Can I use my previous Windows license code to Mac version?
Yes, you can. license for iTools can apply both Windows and Mac version.
Q5 Why the updated iTools4 prompt to activate with two keys, but I only have one key/or have three keys?
We updated the license code system of the iTools4 with two keys. But the iTools3 for windows only has one key, iTools3 for mac have 3 keys. so, when the old users upgrade their iTools3 to iTools4, they can not activate with only one keys/three keys.
Solutions: submit a request to Support Team, show your email or order ID or key, we will upgrade your license to two keys. Then you can use our iTools4.
Q6 What can I do if I lost my keys/license code?
Submit a request to Support Team, show your email or order ID or key, we will find the keys for you.
Q7 Why do I only receive 1 pair of keys while I bought premium license for 5 pc/mac?
If customer buy premium license for 5 pc/mac or platinum license for 15/30 pc/mac, we will issue 1 pair of keys(key1 and key2) for customer to license on 5/15/30 different computers maximally. But not 5/15/30 pair of different keys.