Frequently Asked Questions
Our customer support team will always be here to solve your problems. Here are the frequent asked questions(FAQ) about purchase, and the solutions, suggestions we provided according to each question.
• Q2 What is our upgrade policy?
• Q3 What kind of payment do we accept?
• Q4 What to do if I purchased the wrong product?
• Q5 How to know whether my order is processed successfully?
• Q6 What is your after-sale service policy?
• Q7 Why was I charged twice for one order?
• Q8 Do I need to download another version after purchasing?
• Q9 Can I try iTools software for free?
Q1 Is It safe to purchase product via your website?
Yes, it is 100% safe to purchase software via our website. All our purchased platforms will ensure that your transaction will be secured. All your information remains private and secure. We guarantee the safety and protection of your personal information.
Q2 What is our upgrade policy?
We provide lifetime & free upgrades for our purchased customers.
Q3 What kind of payment do we accept?
Currently, we accept Credit, debit cards and PayPal.
Q4 What to do if I purchased the wrong product?
In this case, please contact our Support Team to exchange the correct product to you by paying price difference. Or you can purchase the correct product from our Online Store directly and then request refund for the wrong order.
Q5 How to know whether my order is processed successfully?
Usually, you will receive the order information email within 30 minutes to an hour from purchased platform after the order submitted successfully.
Sometimes the order confirmation email may go to your junk folder due to your settings. So we recommend you to check it in your junks folder.
Some customers make spelling mistakes on their email address, so please confirm if you have got your email address right to us.
If you do not receive the registration email after several hours, please contact our customer support and attach your order information. Our Support Team will reply you with 24 hours on weekdays and 48 hours on holidays.
Q6 What is your after-sale service policy?
Customer will enjoy lifetime upgrade and support freely once they purchases our products. And our support team will reply you as soon as possible after you contact us with the order details.
Q7 Why was I charged twice for one order?
This situation shows when one of the following situations occurs.
- There was a failed purchase before the validated order, and it was charged as well. In this case, you are suggested to contact our Support Team to refund the duplicated order.
- There is possibility that you click the payment button twice when confirming the payment or there is page refresh in the process of submitting the order details.
Q8 Do I need to download another version after purchasing?
There is no need to download anything else. After purchasing a license code, you will receive an activation number which you can use to remove the trial and fully activate our software features without limitation.
Q9 Can I try iTools software for free?
Yes, we have a free trial available. Please download iTools software(iTools for windows, iTools for Mac) and give it a try!